Support Services
logicAlloy's open source products can significantly reduce your organization's cost for RFID software. With our support services you can also greatly reduce the business risks associated with new RFID deployments. We offer a full suite of support contracts and commercial licenses to minimize your IT costs.
Support Contracts
In addition to custom support contracts, logicAlloy offers three standard support packages tailored to organizations of different sizes and needs.
Click here to contact logicAlloy about purchasing a support contract.- Platinum
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Our Platinum support package provides the best value for those customers with the most demanding requirements.
Features include:
- 24x7x365 Support
- Dedicated support tech and phone #
- 1 hr Response, 8 hr Resolution
- Implementation & Configuration Assistance
- Unlimited Incidents
- $60,000.00 (USD)
- Gold
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For organizations that require after-hours support, our Gold support package provides great value.
Features include:
- 24x7x355 Support
- 4 hr Response, 12 hr Resolution
- 30 Incidents, $2,500.00/Additional
- $35,000.00 (USD)
- Silver
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Our Silver support package is great for smaller organizations needing limited support. Features include:
- Business Hours Only
- 8 hr Response, 16 hr Resolution
- 10 Incidents, $2,500.00/Additional
- $18,000.00 (USD)
- Pay-Per-Incident
- For those organizations that don't want to purchase a full contract, a pay-per-incident option is available. Each incident is $3,500.00 (USD) with a guaranteed 8 hr response and 36hr resolution.
- Custom Support Packages
- Want after-hours support, but only need a handful of incidents? Want a dedicated support tech, but don't need configuration assistance? Contact our sales department to see how we can tailor a custom support package for your specific needs.
Free Support Options
logicAlloy provides free access to the open source community through our Sourceforge project page.
- Support Forums
- Post questions and get answers by using the support forums. You can also search the forums for answers to common problems.
- User & Developer E-mail Lists
- The logicAlloy e-mail lists are the best way to contact the developers. E-mails sent to the lists are archived for future searches.
- Bug Tracker
- Found a bug? Get it fixed quickly by submitting a bug to our sourceforge bug tracker.
- Feature Requests
- Want a feature really badly? Stop waiting for Christmas and submit a feature request.
If you have other questions about logicAlloy support, please contact us.